1. Return Eligibility

• Returns are accepted for both defective and non-defective products
• Items must be unused, uninstalled, and in original packaging
• Proof of purchase or invoice is required
• Return requests must be submitted within 30 days of delivery

2. Non-Returnable Items

• Installed or used products
• Customized or special-order items
• Clearance or discounted products
• Items damaged due to misuse or improper handling

3. Return Methods

We offer multiple return options for customer convenience:

• In-store returns
• Authorized drop-off locations
• Return by courier or mail

4. Return Shipping & Fees

• Free return label available (download and print)
• No restocking fees
• Return shipping is free for approved eligible returns

5. Return Process

• Submit a return request via our website
• Provide order details and reason for return
• Attach images if product is damaged
• Wait for approval before sending the item

👉 Submit your request here: Return Request Form

6. Refund Policy

• Refunds are processed within 10 business days after approval
• Refunds are issued to the original payment method
• Shipping charges are non-refundable unless due to company error

7. Exchange Policy

We accept exchanges for defective or incorrect products, subject to stock availability.

8. Important Conditions

• Returns may be rejected if conditions are not met
• Products must be securely packaged
• All returns are subject to inspection

9. Countries We Serve

We serve customers across Saudi Arabia, UAE, United States, United Kingdom, India, Europe, Africa, and other international markets.

10. Contact Us

For assistance with returns and refunds:

🌐 store.rawabialmahfar.com
🌐 rawabialmahfar.com
📍 Locations: Riyadh, Jeddah, Dammam